Shipping & Delivery Terms

Welcome to IELTS A-Z

We in IELTS A-Z provide our services to all our users of this website subject to the following Shipping policy. We offer Free Shipping on all your ordersand subject to certain conditions. Free shipping is applicable to single destination only i.e shipping will be done only to the specified single shipping address. Changing destinations, cancelling / combining your orders, changes in mode of shipping may affect your Free Shipping eligibility. We reserve our right to make changes in our Free Shipping policy at any time. Big items and small items will not qualify for this Free Shipping. IELTS A-Z will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE. A Single order maybe split into multiple shipments, depending on the availability of the item and / or weight limits for parcels by the courier/postal company. The cardholder should be aware of the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.”

Delivery time

Normally we ship the products in 3 working days. In certain cases the time taken maybe a little more and may take upto 5 working days or more. Delivery time depends on the sourcing time required for that particular product, availability of the product, the delivery location of that product, Courier partner’s delivery time to that particular location etc. While we are taking all care in keeping up the delivery schedule, we do not accept any responsibility for the possible delay in delivery timings that maybe caused due to some external factors in the normal course of business practices.

Access to your Personal Information

We will provide you with the means to ensure that your Personal Information is correct and current. If you have filled out a user profile, we will provide an obvious way for you to access and change your profile from our Application/Services/Website/products. We adopt reasonable security measures to protect your password from being exposed or disclosed to anyone.

Delivery days

We deliver on all working days from Monday to Saturday excluding Sundays and all Public holidays.

Delivery Mode

To ensure the delivery of products in good condition and in time (to the extent possible), we ship the products through reputed and standard courier partners only.

Delivery time for Multiple orders

>In view of the different sourcing time and availability of the products under multiple orders, it may not be always possible to ship all the ordered items under multiple order in one single consignment. In such cases, we may have to ship them in more than one shipment.


All items of shipping will invariably be done with an Invoice with all details on Pricing, Tax, and other relevant charges if any for that product/s.

Additional Charges

There are no additional or hidden charges in IELTS A-Z. Prices mentioned against products are final and inclusive of all taxes, etc. Delivery charges (if applicable ) is displayed in the final checkout page during checkout.

Contact Us

Please contact us for any queries on the terms, conditions and usage or other information’s.